Important! Please Read These SMS Terms & Conditions Carefully

By enrolling in or agreeing to receive text messages from or on behalf of The Casey County Bank, or by providing your phone number to us, you consent to these SMS Terms & Conditions, along with our Terms of Use and Privacy Policy. These policies are incorporated by reference and can be viewed at www.caseybank.com.

How The Casey County Bank Uses Text Messaging

We may send text messages for various purposes, including:

  • Verification & authentication – Confirming identity or authorizing certain transactions
  • Security alerts – Notifying you about potential fraud or account activity
  • Marketing messages – Providing information about promotions, events, and financial products
  • Financial alerts – Keeping you updated on payments, balances, and transaction details
  • Customer Service Communication – Assistance with accounts and/or scheduling time with a Customer Service Representative

What Is a Short Code?

A short code is a 5- or 6-digit number that appears as the sender when you receive a text message from us. Short codes are regulated by the Cellular Telecommunications and Internet Association (CTIA), an organization that oversees wireless carriers such as AT&T, T-Mobile, and Verizon.

Some text communications from The Casey County Bank may be one-time messages, while others involve ongoing communications based on your preferences and consent.

Message Delivery & Rates

The Casey County Bank does not charge for text messages; however, message and data rates may apply based on your carrier plan. The Casey County Bank and your wireless carrier are not responsible for delays, failures, or undelivered messages.

Reporting Suspicious SMS Messages

The Casey County Bank will only send text messages using verified short codes. If you receive a text message from an unfamiliar number or any request asking for personal or confidential information, do not respond. Instead, report it to us immediately at (606) 787-8394. Once reported, you can delete the message.

How We Use Text Messaging

  1. Authentication & Verification Messages
    You may receive a one-time text message from The Casey County Bank for identity verification or transaction authorization when applying for a product or service. These messages are solely for security purposes and do not enroll you in marketing communications.
  2. Security, Fraud, & Urgent Messages
    You may receive messages that will notify you of account activity such as changing contact information or potential fraud on your account. Youl also may be notified of urgent security or informational messages such as disaster related events in the area or immediate closings that will impact your ability to perform financial transactions.
  3. Marketing, Promotions, & Event Messages
    Marketing messages are sent only with your consent and may include details about special offers, events, or new products. These messages are automated, and the frequency depends on your selected preferences.
  4. Financial Alerts
    Financial alerts help you stay informed about your accounts, including payment approvals, large transactions, balance thresholds, and budgeting updates. Once you opt in, you will receive text alerts based on your account activity and selected preferences.
  5. Customer Service Communication
    You may receive multiple messages from a customer service representative of The Casey County Bank for identity verification and assistance, account or transaction issues, and scheduling appointments when requested via SMS.

Message frequency may vary. To opt out at any time, text STOP. For assistance, text HELP or visit www.caseybank.com. Message and data rates may apply. Visit https://caseybank.com/wp-content/uploads/2024/09/Privacy-Statement.pdf for privacy policy and https://caseybank.com/privacy-statement/sms/ for Terms of Service.